Support

Frequently Asked Questions

Click on the question to see the answer.

General questions about Kasamore

What is Kasamore?

Answer: Kasamore is a telecom company registered in the state of Delaware, USA, with offices in the United States.

How can I use Kasamore to make phone calls?

Answer: Open an account, add credit and call using our access numbers?

Who can use Kasamore?

Answer: Our service is available to anyone who lives in the United States.

Why are the rates so low?

Answer: Kasamore is using the latest telecom technologies to bring you great savings. Also, by offering our services online we are more efficient that regular distribution channels.

Payments and account information

How do I buy credit?

Answer: To buy credit visit login into my account page and enter the amount you wish to add to your account.

Do I have to create an account?

Answer: Yes, every person who wants to use our services has to open an account with Kasamore.

Why do I have to create an account?

Answer: Your account with Kasamore has the following features: access to our pinless service, call records, remaining balance, speed dial etc.

How do I call without entering a PIN?

Answer: Our service can be accessed from any phone number without entering the PIN by registering your phone numbers with our website. This feature is available in your account.

Do you offer speed dial (Hot Dial)?

Answer: Yes, we offer a speed dial called Hot Dial service for up to 10 phone numbers. Add the desired phone numbers in your account and you will be able to call your family and friends by just entering one digit.

How do I contact Customer Support?

Answer: Please call 1-866-507-7144 or email support@kasamore.com.

Will you share my personal information with 3rd parties?

Answer: No. Kasamore values your privacy and will not share your personal information with any third party.

How can I modify my personal information?

Answer: Sign in to your account with username and password. Once logged in you will have the option to change all your customer information.

How do I change my password?

Answer: You can change the password on the customer information page in your account.

I lost my password. How can I retrieve it?

Answer: Click on "Forgot password" in the upper right hand corner of our website and enter the username for your account on the next page. Password will be sent to the email address we have on file. If you cannot remember your username, please contact us.

How do I pay?

Answer: Kasamore accepts credit card payments using Visa, Mastercard or American Express. You can also mail in money order to our offices.

Can I pay for my orders with non-USD credit cards?

Answer: No we only accept US cards at this moment.

More information about Kasamore

Where can I see a list of all the rates?

Answer: Click on "Rates" above on the navigation bar. You will see the lowest rate for each individual country. Click on the country's name for additional rates for specific areas of that destination.

Do you charge any extra fees or taxes?

Answer: No, our rates have no fees of any kind. There are no additional charges.

What is a Toll Free access number?

Answer: A toll-free access number is a special telephone number, in which the calling party is not charged for the call by the telephone company.

What is a Local access number?

Answer: A local access number is a regular phone number that you can call to get access to our network.

How do I call an international number?

Answer: In order to make international calls you have to add credit to your account and dial one of our access numbers. Then enter the destination number in one of these formats: 1. Calling from the USA dial 011 followed by the country code and phone number.